Frequently Asked Questions

You can discover events, buy tickets, access your ticket links, and book appointments where the service is available.

You can browse some pages without an account. You may need to sign in to manage tickets, view booking requests, complete protected actions, or access your dashboard.

Where available, your BookedNG credentials can be used across BookedNG services. Access still depends on the type of account or profile you have.

Contact support with your Paystack reference, the email you entered, and the correct email. BookedNG support will review the payment before helping with ticket or booking access.

Go to the Events marketplace, browse available events, and open the event page to see details and ticket options.

After payment confirmation, your secure ticket link is made available and may also be sent by email where email delivery is enabled.

Gate staff should use the protected BookedNG scanner to validate tickets. A normal phone camera result alone should not be treated as admission approval.

Refunds depend on the event policy, timing, payment status and platform review. Check the refund policy or contact support with your payment reference.

Create an organiser account, enter your event details, configure tickets, and submit the event for review.

Yes. Events may require review before they are published to the marketplace.

Organiser and operations tools help manage event details, tickets, guest access and gate entry.

Organiser payouts are handled according to BookedNG's payout rules and review process. Timing and release rules should be checked in your finance area or confirmed with support.

Appointments let you discover service providers, choose a service, select an available time and book where the service is available.

Open a vendor or service page, choose an available slot, and follow the booking steps. Some appointments may require online payment before the slot is secured.

Cancellation and reschedule options depend on the vendor's policy, timing and booking status.

Use the appointment support or dispute option where available, and include your booking reference and details of what happened.

Independent professionals and registered businesses may apply to become appointment vendors, subject to BookedNG review and category requirements.

You may need to provide your business or professional name, category, description, location, contact details, booking policies, documents, logo and payout account.

After setting up your vendor profile, create a service, add pricing and duration, set your availability, and activate it when ready.

For money safety, payout account changes may require support or admin review after an account has been saved or verified.

Online payments are processed through Paystack where available. BookedNG also verifies payment status before completing ticket or booking actions.

Contact support with your payment reference and the email or phone number used. The team will review the transaction.

Check that you are using the right email and account type. If you still cannot sign in, use the forgot password option or contact support.

Use the support page and include your booking number, ticket details, Paystack reference, email and phone number where relevant.